"8x8 provides cloud-based voice, video, chat, and contact center solutions for businesses of all sizes, enhancing collaboration and communication."
Cloud PBX and Business Phone System
Video Conferencing and Team Messaging
Contact Center as a Service (CCaaS)
Analytics and Reporting for Communications
Evaluating the right software in the Customer Support & Communications category is critical for modern businesses. 8x8 has established itself as a strong contender by focusing on resolving key operational bottlenecks.
Our Analysis: 8x8 functions as a unified communications as a service (UCaaS) and contact center as a service (CCaaS) provider. Its core offering consolidates various communication channels, including voice, video, and messaging, into a single cloud-based platform. The system supports traditional PBX functionalities, enabling businesses to manage calls, extensions, and voicemail. Additionally, it integrates video conferencing and team messaging for internal collaboration. For customer-facing operations, 8x8 includes contact center features such as intelligent routing, omnichannel support, and agent management tools. The platform also provides analytics and reporting capabilities to monitor communication performance and user activity. Limitations may include the potential for a steep learning curve due to the breadth of features and occasional reports of service interruptions or call quality inconsistencies, which can impact user experience. The pricing model can also be complex, requiring careful evaluation to align with specific organizational requirements.
See our head-to-head technical comparisons against alternatives.